1. Service and eligibility
MotionSmooth is an independent interface to third-party AI generation services. You must be at least 18 and legally able to enter a contract. Keep account information accurate, protect your login and contact us promptly about suspected unauthorized access. You are responsible for activity you authorize, but this does not remove rights you have concerning unauthorized transactions.
The public service name and contact address are listed on the Contact page. Payments are processed through Stripe when checkout is enabled.
2. Plans, billing, credits and expiry
Packs are one-time purchases in the displayed USD or THB currency with no automatic renewal. The displayed pack states its price, creation credits and any bonus image credits; applicable taxes and the total payable must be disclosed before payment. Credits are service units, not money, investments or transferable stored value. They cannot be resold, transferred or redeemed for cash except where a legal remedy requires it.
New purchases use the price and currency shown before checkout. THB prices are fixed local offers, not live exchange-rate conversions. An accepted order or existing subscription keeps its original price and currency when site language changes. THB credit packs and prepaid monthly or yearly plans can use PromptPay without a card. QR plans do not renew automatically: each new term requires a new payment. Yearly prepaid plans grant credits in 12 monthly installments. Previously purchased automatic card subscriptions continue under their existing terms; opening a QR code or returning to the website is not proof of payment. Credits are issued only after Stripe confirms payment.
Monthly plans bill and grant credits after each successful monthly payment. Yearly plans bill the disclosed annual total and grant credits in 12 monthly installments. For monthly and yearly plans, card customers choose one prepaid term (the default) or automatic renewal at checkout. Automatic monthly plans charge each month; automatic yearly plans charge the full annual total each year, not monthly installments. Customers can cancel renewal from their account. Eligible THB PromptPay payments always purchase one term without automatic renewal. Existing automatic card subscriptions retain their disclosed renewal terms until canceled. Buying another prepaid plan starts a separate paid credit schedule; unused credits retain their existing expiry. No subscription is activated by browsing, selecting a plan or registering an account.
To stop renewal, open Your account and choose Manage billing, then cancel the subscription in the Stripe portal before its next renewal date. Cancellation stops the next renewal, not an already paid term. For yearly plans, the remaining monthly grants in that paid annual term continue. Credits already granted retain their original 365-day expiry after cancellation; no immediate forfeiture applies. If you cannot access the portal, contact support@motionsmooth.com promptly with your account email and cancellation request. Mandatory legal remedies remain available.
Newly issued creation credits and bonus image credits are valid for 365 days (1 year) from issuance. Each purchase or grant has its own expiry; buying another pack does not reset older credits. Unused credits expire without automatic extension, except where applicable law requires otherwise. Any future change to validity will not shorten an existing grant's promised term.
New credit packs and monthly plans do not include extra image bonus credits unless a specific offer says otherwise. Creation credits can pay for images at the displayed quote, currently 5 credits per Seedream 5.0 Pro image. Bonuses promised in an already accepted purchase remain valid under that purchase's terms. Image-only bonuses cannot generate videos and are separate from the welcome offer.
While the welcome offer is enabled, new eligible accounts registered after its introduction receive image-only credits for five Seedream images at the rate when granted, after email verification. Google signup supplies a verified email. No payment card is required. One grant per verified mailbox; equivalent Gmail addresses are treated as the same mailbox. Existing accounts do not receive a retroactive grant. Welcome credits expire 365 days after issuance, cannot generate videos, and have no cash value. Later price changes can change the number of images remaining credits cover. We may pause future enrollment; accounts already enrolled retain eligibility. Generation remains subject to model availability, service limits and the Acceptable Use Policy. Confirmed failed jobs follow the same credit-restoration rules as other jobs.
3. Generation and credit charging
The studio shows the applicable credit quote before submission. Each video preset has a minimum credit charge; a four-second clip normally costs the same credits as five seconds at that preset. Credits are reserved when a job is accepted. A completed result consumes those credits, including when you dislike its artistic interpretation. Each new variation is a new generation. A confirmed failed job returns its reserved credits to the original credit balance; a timeout may require reconciliation before its final status is known.
Director, where available, supports one-shot planning with Seed 2.0 Lite. AI planning, refinement, image creation and video creation are separate quoted actions. Manual edits, applying a proposal and exporting existing prompts do not cost credits. A free Director trial, if offered, is one planning attempt per verified account, separate from welcome image credits; failed attempts do not automatically renew the trial. An accepted quote reserves the displayed credits. Invalid technical responses return reserved credits; uncertain results remain reserved while support checks them, without automatic paid retries. Plans and locked fields are instructions, not a guarantee that generated media will match them. Review the complete output before use.
Model availability, processing time, output length and quality depend on the selected preset and provider. We do not guarantee exact prompt compliance, uniqueness, factual accuracy, uninterrupted availability or a specific completion time. We may change future model offerings and rates, with the new quote shown before you submit; this does not change the quote for an accepted job.
4. No discretionary refunds
All purchases are final and non-refundable except where required by applicable law. We do not offer discretionary cash refunds for a change of mind, unused or expired credits, accidental selection of a model or settings, or dissatisfaction with the aesthetics of a technically successful result. Review the examples, settings, credit quote and expiry before buying.
This policy does not exclude mandatory cancellation rights, remedies for a service not supplied or not as described, or correction of duplicate or unauthorized charges. A generation-credit reversal is different from a payment refund. Read the Credit & Refund Policy for the process. We do not treat use of the site or acceptance of these terms alone as a waiver of a statutory withdrawal right.
5. Your content and permitted use
You retain any rights you already have in your inputs. You grant us and the providers involved a limited permission to receive, store and process your inputs and outputs as needed to deliver the requested service, investigate support issues, prevent abuse and comply with law. This is not permission to publish your private work in our showcase or advertising.
Only upload content you are authorized to use, including necessary permissions for likenesses, voices, personal information, copyright and trademarks. Commercial use depends on applicable provider terms and the rights in your inputs and outputs. We do not guarantee copyright protection, exclusivity or freedom from third-party claims. You must review outputs before publication and comply with the Acceptable Use Policy.
6. Files and downloads
The default media availability period is 90 days after successful generation; the studio shows the current retention setting and your library shows an expiry. Download anything you want to retain. Credit validity does not extend file availability. This service is not a permanent archive.
The current account allowance is 10 video download sessions per UTC day. Resuming within a valid session does not create another allowance. Access checks still apply; a download allowance does not make account files public. Internet interruptions, provider delays and expired files can affect access.
7. Suspension, changes and termination
We may restrict a job or account where reasonably necessary to address unlawful use, fraud, security incidents, payment abuse, provider restrictions or a material breach of these terms. Where appropriate and lawful, we will explain the reason and allow an appeal to support. Suspension is not a blanket basis to retain money that must legally be returned.
We may update the service and these terms. Material changes affecting existing paid entitlements will be communicated before taking effect where required; updated terms are not retroactive permission to reduce already-promised rights. If the paid service is permanently discontinued, we will address unused paid entitlements as required by applicable law.
8. Liability and disputes
To the extent permitted by law, the service is provided without additional warranties beyond those expressly stated, and we are not liable for indirect losses, lost profits or business opportunities. Our aggregate liability for a claim is limited to fees you paid us for the service during the 12 months preceding the event giving rise to it, to the extent that limitation is lawful and fair in your circumstances.
MotionSmooth operates from Thailand; the service address is on the Contact page. Nothing excludes liability that cannot lawfully be excluded, including applicable consumer protections, fraud or other mandatory liabilities. Mandatory protections and access to competent courts in your place of residence remain available. These terms do not impose an exclusive foreign-court requirement on consumers. Contact support@motionsmooth.com first if you would like us to investigate a service or billing issue.
Contact support@motionsmooth.com with a dispute or question. You may still exercise legal complaint, regulator, court or payment-dispute rights available to you.